|
Value.
How
do you measure it?
Consider
the following…
Superior
Benefit Design:
Are
the benefits you have in place consistent with your marketing
objectives?
How
do they compare with your competition?
Professional Advice:
What level of advice do you expect and deserve from your
consultant?
How
is the market changing?
Quality
Service:
What can CSI Brokers Inc. do to make your job easier?
What level of on-going communication are you receiving?
What level of on-going communication are your customers
receiving?
Have service standards and complaints become an issue?
Low
Net-Cost:
Are
you getting the maximum return on your premium and marketing
dollars?
Are
you concerned about price or cost?
How
to you value professional advice?
CSI
Consulting Inc. Value = Benefit X Advice X
Service Cost
Marketing Support and Pricing Ongoing monitoring of the
marketplace for relevant changes and trends in credit card insurance
programs and competitive travel medical insurance plans.
Claims Monitoring and Assistance Provide Third Party
Administrator(s) with policy interpretations and application in unusual
situations. This may involve 'on-the-line' claim decisions and
consultation with the Insurer and/or the Policyholder.
Administrative Support Assist in development,
coordination, review, and approval of marketing and fulfilment
materials.
Customer Service Investigation of customer complaints
and monitoring of service standards
Agreements Provide initial drafts and signature ready
versions of contracts and agreements
|